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Business Challenges

IT organizations are under pressure to reduce downtime and improve the quality of user experience by optimizing the availability and performance of their applications and key business services. Whether your workgroup is two or two hundred users, Active Storage systems can handle the workload.

IT teams today are facing a technological inflection point—networks everywhere are being re-architected to support modern enterprise applications, hybrid clouds, and every changing environments.

They struggle to keep pace with a constant influx of Modern applications in the data centre, stress on the WAN due to highly sensitive applications and pressures to demonstrate justification for network spend. Furthermore, traditional monitoring solutions are not designed to handle modern enterprise applications, in house built applications, micro services, the interdependent layering of software-defined networks (SDN).

MDESK meets the needs of modern applications with solutions that merge end-user experience management with AM to focus on analytics-driven monitoring to handle high scale correlations and search through big data along with the maze of interdependent network layers and a converged monitoring solution that can monitor the traditional networks while providing deep insights into modern applications.

MDESK

Continuous Monitoring of any Applications, anywhere
Overview

MDESK Monitoring platform offers a single, unified interface for tracking all the vital, dynamic resources your business relies on, whether in the cloud, on-premises, or a combination.

MDESK is a complete solution enabling you to choose the capabilities and coverage your business needs.The service is ready to deploy immediately, and true benefit lies in our expert interpretation of data and intelligent alerting.

Solutions Overview

All-in-one monitoring
Overview

Discover and monitor traditional and modern Applications, networks, data centers, enterprise and service provider networks with expert dashboards for end-to-end assurance.

Service Monitoring for Hybrid IT Infrastructures

MDESK provides comprehensive, end-to-end application monitoring that helps detect, prioritize, isolate, diagnose and prevent problems before they impact users, and the business itself. It brings together information application instrumentation that is dynamically linked to the infrastructure.

All this information is displayed in actionable dashboards, relevant context to all stakeholders, including those not in IT.

Discover and Monitor Enterprise Applications with ease.

MDESK is built to instantly detect, discover and monitor microservices-based clusters, enterprise applications, services, pods, or containers together with hosted apps and underlying supporting network infrastructure or cloud services for comprehensive insights into dynamically changing environments

Collaborate across DevOps teams.

MDESK AM data is easily used across DevOps teams to ensure continuous performance improvements at every stage of the software lifecycle. DW AM has integrations with multiple open source and commercial continuous integration software’s so Application and Operations teams can collaborate more effectively

Flexible and Reliable Alerts
  • Multi-User Alerting: Alert multiple responders at once so you can let an entire team know about an issue.
  • Rich Incident: Include graphs, images directly in the incident details.
  • Multiple Alert Types: Send alerts via SMS message, mobile app push notification, phone call, or email.
  • Dynamic Notifications: Customize notification channels based on event payloads, service, or time of day.
  • Incident History Audit: Keep an audit trail of all notifications and status updates directly in the incident, including confirmation of notification delivery to devices.
Support Services

Support Services delivered by MDESK monitors infrastructure health, security and capacity and ensure maximum network performance. We provide comprehensive monitoring and remediation services for servers, networks, applications, databases and workstations

Support platform - Provides dedicated or Shared support with Level 1 – Level 3 engineers with Subject Matter Experts to proactively support the customer environment.

  • Support platform - Monitor all the critical services and alerting the customer with Phone call, SMS & Push notifications.

  • Support Platform - Uses 24x7x 365 Live Support with integrated help desk ticketing system.

  • MDESK Service platform - Provides In-depth Network, application reports & security reports.

  • Support platform – uses customer defined SLA metrics for Support services.

  • MDESK service platform – Reduces outages using with predictive insights.

Solutions Overview

All-in-one monitoring
Overview

Discover and monitor traditional and modern Applications, networks, data centers, enterprise and service provider networks with expert dashboards for end-to-end assurance.

Service Monitoring for Hybrid IT Infrastructures

MDESK provides comprehensive, end-to-end application monitoring that helps detect, prioritize, isolate, diagnose and prevent problems before they impact users, and the business itself. It brings together information application instrumentation that is dynamically linked to the infrastructure.

All this information is displayed in actionable dashboards, relevant context to all stakeholders, including those not in IT.

Discover and Monitor Enterprise Applications with ease.

MDESK is built to instantly detect, discover and monitor microservices-based clusters, enterprise applications, services, pods, or containers together with hosted apps and underlying supporting network infrastructure or cloud services for comprehensive insights into dynamically changing environments

Collaborate across DevOps teams.

MDESK AM data is easily used across DevOps teams to ensure continuous performance improvements at every stage of the software lifecycle. DW AM has integrations with multiple open source and commercial continuous integration software’s so Application and Operations teams can collaborate more effectively

Flexible and Reliable Alerts
  • Multi-User Alerting: Alert multiple responders at once so you can let an entire team know about an issue.
  • Rich Incident: Include graphs, images directly in the incident details.
  • Multiple Alert Types: Send alerts via SMS message, mobile app push notification, phone call, or email.
  • Dynamic Notifications: Customize notification channels based on event payloads, service, or time of day.
  • Incident History Audit: Keep an audit trail of all notifications and status updates directly in the incident, including confirmation of notification delivery to devices.
Support Services

Support Services delivered by MDESK monitors infrastructure health, security and capacity and ensure maximum network performance. We provide comprehensive monitoring and remediation services for servers, networks, applications, databases and workstations.


Support platform - Provides dedicated or Shared support with Level 1 – Level 3 engineers with Subject Matter Experts to proactively support the customer environment

  • Support platform - Monitor all the critical services and alerting the customer with Phone call, SMS & Push notifications.
  • Support Platform - Uses 24x7x 365 Live Support with integrated help desk ticketing system.
  • MDESK Service platform - Provides In-depth Network, application reports & security reports.
  • Support platform – uses customer defined SLA metrics for Support services.
  • MDESK service platform – Reduces outages using with predictive insights.
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