MDESK

MDESK Monitoring platform offers a single, unified interface for tracking all the vital, dynamic resources your business relies on, whether in the cloud, on-premises, or a combination.

It gives customer the comprehensive monitoring insight needed to ensure business services perform optimally always.

MDESK FEATURES

SCALABILITY AND AGILITY
mDESK can support your business growth efficiently. Whether your network infrastructure or cloud service grows organically, or through acquisition, mDESK enables your team to add new cloud services or servers or network devices instantly. This also means that your team do not have to engineer for peak loads

ALL-IN-ONE MONITORING

Discover and monitor traditional and modern Applications, networks, data centers, enterprise and service provider networks with expert dashboards for end-to-end assurance.

CUSTOM METRICS OR APPLICATION MONITORING

Use mDESK flexible data collection mechanism to pull metrics from any device or API, then create graphs, dashboards, and custom alerts. Quickly view application status and analyze trends.

F E A T U R E S

AUTO DISCOVERY

  • Auto Discover hosts in your network and add them to mDESK with ease.
  • Auto discover applications with versions running on your end hosts (Windows/Linux/Solaris/Oracle Linux).
  • Auto Discover patch updates on Windows /Linux/ Solaris/Oracle Linux.

SERVICE MONITORING FOR HYBRID IT INFRASTRUCTURES

MDESK provides comprehensive, end-to-end service monitoring that helps detect, prioritize, isolate, diagnose and prevent problems before they impact users, and the business itself. It brings together information application instrumentation that is dynamically linked to the infrastructure.

All this information is displayed in actionable dashboards, relevant context to all stakeholders, including those not in IT.

  • Critical visibility into Applications and services.
  • Insights and intelligence for daily operations and business strategy.
  • Comprehensive aerial views with customizable, dashboards, and reports.

DATABASE MONITORING

  • Monitor Microsoft SQL Server, My SQL, Oracle Database, IBM DB/2, PostgreSQL.
  • Track performance metrics for database instances, tables and disk space.
  • Collect events, map service impact relationships between components, and report on database activity.

ACTIONABLE INTELLIGENCE FOR SYSLOG, NETFLOW & EVENT LOGS

  • Log analytics and NetFlow analysis from a single unified, scalable platform.
  • Log analytics with no data collection caps or scale limitations.
  • Unified monitoring with out-of-the-box configurations for all major vendors and technologies.
  • NetFlow analysis with a flexible deployment architecture that can scale beyond hundreds of thousands of flows per second.

DEEPER INSIGHT

For deeper, domain-specific insights, you can leverage the powerful correlation engine that extracts log file data from any source, then correlates the data and enables engineers to takes actions at appropriate time. MDESK providing visibility and analysis on overall access, quality and performance.

FULL DATA CENTER VISIBILITY

Library of over 50+ pre-built monitoring templates provides automated discovery, monitoring, and alerting for everything from AIX to VMware, Middleware to Application Servers.

APPLICATION INSIGHTS

Track application availability and performance metrics together with the performance of your infrastructure, cloud, and networks.

A COMPLETE VIEW OF YOUR APPLICATIONS

  • Extend monitoring to Microsoft Active Directory, Internet Information Server, Exchange Server and more.
  • Track performance metrics for requests per second, throughput, CPU utilization, cache hits and more.
  • Monitor homegrown apps or custom metrics with scripts.

MONITOR MICROSERVICES (DOCKER, KUBERNETES)

  • Seamlessly discover and monitor containers in real time.
  • Provides complete visibility into all container components and service dependencies.
  • MDESK allows you to perform root-cause analysis to diagnose and resolve issues faster.

FLEXIBLE AND RELIABLE ALERTS

  • Multi-User Alerting: Alert multiple responders at once so you can let an entire team know about an issue.
  • Rich Incident: Include graphs, images directly in the incident details.
  • Multiple Alert Types: Send alerts via SMS message, mobile app push notification, phone call, or email. Dynamic Notifications: Customize notification channels based on event payloads, service, or time of day.
  • Incident History Audit: Keep an audit trail of all notifications and status updates directly in the incident, including confirmation of notification delivery to devices.

INTELLIGENT REPORTING

  • Create shareable, real-time views for collaborative problem analysis reports. Use in-depth troubleshooting views that retrieve data instantly from a centralized data store.
  • View performance trends and anomalies for infrastructure that supports your critical services with intelligent correlation between related resources.
  • Quickly mine your data and create annotated views for team members, specific customers, stakeholders or business units.